GENERAL TERMS AND CONDITIONS
Date of the most recent revision: 31/08/2024
1. GENERAL
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of laser hair removal services provided by CLINIK Hair Removal (Switzerland) SA; they apply to any order placed on the website www.clinik.ch.
The fact of proceeding with an Internet order implies unreserved acceptance of these general conditions by the user of the site; specifically, the fact of ordering services implies the conclusion of a contract, governed by these general conditions.
To prove your acceptance of these conditions, you must check the box "I have read and accept the general conditions" of the website before placing your order.
CLINIK Hair Removal (Switzerland) SA will acknowledge receipt of your order as soon as it is validated by sending you an email in which you will find the QR code that you will have to present in your CLINIK in order to obtain the purchased service.
CLINIK Hair Removal (Switzerland) SA reserves the right to terminate the contract resulting from an order, after sending the QR code, at any time and without having to give any reason; we then commit to refund you in full within five working days.
If the user refuses to accept the present General Conditions, he/she will not be able to order any service on the website www.clinik.ch.
The present Terms and Conditions have been updated on 13/05/2022. These provisions are likely to be modified at any time, but those applicable will be those in force at the time of the order.
Company details:
CLINIK Hair Removal (Switzerland) SA
Boulevard de l’Arc-en-Ciel 36
1030 Bussigny
Switzerland
contact@clinik.ch
2. AGE
People of legal age who are at least 18 years old may place an order on our website. For people under 18 years of age, a signature of the legal representative is required, so it will be mandatory to attend the information session in one of our centers, in order to validate the conclusion of the contract. It is strongly recommended that laser hair removal not be performed until after puberty. There are important hormonal changes during this period and it is necessary that the transformations be at least stabilized before undertaking a treatment. This is to ensure its usefulness and effectiveness.
3. PRICES
The prices displayed on the website www.clinik.ch are in CHF and include VAT. CLINIK Hair Removal (Switzerland) SA reserves the right to modify its prices at any time. However, the services will be invoiced on the basis of the rates in place at the time of their order.
4. METHOD OF PAYMENT AND SECURITY
Secure payment by credit card is offered on our website. It is made during the validation of the shopping cart. We accept Mastercard, Visa, PostFinance and also the TWINT payment method. The information entered is encrypted and transmitted to the company DATATRANS in a secure manner and is not stored on our servers.
5. CREDIT CHECK FOR PAYMENTS WITH CEMBRAPAY ON INVOICE
Starting from September 1st, 2024, all payments made via CembraPay on invoice will be subject to an online credit check. This process allows Clinik Hair Removal (Switzerland) SA to verify the ability of its customers to fulfill their financial obligations before finalizing the transaction.
The credit check is conducted by CembraPay in collaboration with specialized credit agencies. These checks are carried out in compliance with Swiss data protection laws. Your personal information will be treated confidentially and solely for the purpose of this verification.
By choosing the option to pay by invoice with CembraPay, you agree that your data may be used for this purpose. If the credit check is not satisfactory, Clinik Hair Removal (Switzerland) SA reserves the right to refuse payment by invoice and to offer alternative payment options.
Clinik Hair Removal (Switzerland) SA thanks you for your understanding and remains at your disposal for any questions regarding this new procedure.
6. DURATION OF VALIDITY
The sessions purchased are valid for 2 years from the order date. However, once the treatment has started, its interruption is governed by point 6.
7. REFUND AND INTERRUPTION OF TREATMENT
Refunds are only possible within 15 days of the order.
After this period, in case of voluntary or involuntary interruption of the treatment (even with presentation of a medical certificate), CLINIK Hair Removal (Switzerland) SA does not reimburse the paid treatments.
In the case of a temporary interruption justified by a medical certificate, the treatment must be resumed within 12 months following the date of the end of validity of said medical certificate. After this period, the treatment will not be carried out or reimbursed.
The entire cost of the treatment will be charged to the client, as well as the products delivered in the pharmacy, as these costs are not covered by the federal law on health insurance (LAMal).
8. APPLICABLE LAW AND COMPETENT COURTS
These General Terms and Conditions and any contract subject thereto shall be governed by and construed in accordance with Swiss law in force at the time of the conclusion of the contract, to the exclusion of conflict of laws provisions. Any dispute relating to these General Conditions and any contract subject thereto shall be brought before the ordinary courts of law of the headquarters of CLINIK Hair Removal (Switzerland) SA.
PRIVACY POLICY
1. INTRODUCTION
Data protection is a matter of confidence, and your confidence is very important to us. We respect both your privacy and your personality. For this reason, the protection of your personal data is a key concern for us. We are sending this privacy statement to help you understand what we can do with the personal data that you confide to us.
By providing us with your personal data, you signify your acceptance of our privacy statement and agree that we may collect, use and disclose your personal data as described in this privacy statement. If you do not accept this statement, please do not provide us with your contact details.
We may need to periodically update this privacy statement. We recommend that you check this page regularly to ensure you have read the most recent version.
2. DEFINITION OF PERSONAL DATA
Personal data is defined as all information which relates to an identified or identifiable person (cf. art. 3 let. a LPD).
3. COLLECTION OF PERSONAL DATA
It is your choice whether to communicate personal data to us or not. We only collect personal data that you choose to transmit. An order on our website implies the collection and processing of potentially sensitive personal data, which is however necessary to provide the ordered services. The same applies to the information session carried out in the context of the creation of your customer file.
During your customer journey, we give you the choice to select whether you would like to receive promotional offers from us, via SMS or newsletters.
By communicating personal data, you understand fully and clearly consent to the collection and processing of such personal data. We process these data in compliance with this privacy statement.
4. USE OF PERSONAL DATA
We attach great importance to the protection of data. That is why we strictly observe the legal requirements of the federal data protection act for the collection, processing and use of your personal data.
We collect, store and process your data only to enable us to fulfill your orders (including any subsequent warranty services), or for our customer service, technical administration and internal marketing needs.
5. DISCLOSURE OF PERSONAL DATA
We do not transmit your personal data to third parties, except as indicated in this Declaration.
6. SECURITY
With us, your personal data are transmitted safely thanks to a coding system. For this, we use the SSL (Secure Socket Layer) coding system. Nobody can guarantee absolute protection.
However, we protect our website and our other systems by technical and organizational measures against loss, destruction, access, modification and dissemination of your data by unauthorized persons.
7. USE OF COOKIES
In order to make the site more pleasant to use, we use cookies or beacons which may automatically store personal information.
We remind users that the data relating to their research and browsing can be processed by us for the purposes of ad targeting while specifically respecting your right to the protection of personal data. These data are then used notably for purposes related to advertising, statistical measurements, geo-targeted advertising or the analysis of the behavior of Internet users with the object of customizing the advertising which is addressed to them.
8. PUBLIC INFORMATION ON THE MEANS TO CONTROL THE TRACKS YOU LEAVE ON THE INTERNET
We inform Internet users that recent versions of the major browsers allow you not only to oppose the registration of cookies but also to automatically delete the cookies installed during a browsing session regardless of their expected lifetime, thereby providing a better control of the tracks you leave on the Internet.
You can obtain information about how to manage cookies at the following address: www.aboutcookies.org.
9. GOOGLE ANALYTICS
The site uses Google Analytics, a service for the analysis of Internet sites provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help us analyze the use of the site by its users. The data generated by cookies regarding your use of the website (including your IP address) will be transmitted to and stored by Google on servers that may be located abroad, including in a country with a lower level of data protection. Google will use this information for the purpose of evaluating your use of the site, to compile reports on the activity of the site and to provide other services relating to the activity of the site and to the use of the Internet. Google may communicate these data to third parties in the event of a legal obligation or when these third parties process these data for the account of Google, including the publisher of the site. Google will not crossmatch your IP address with any other data held by Google. You can disable the use of cookies by selecting the appropriate settings on your browser. You can also completely disable the use of Google Analytics by using the following complementary add-on: http://tools.google.com/dlpage/gaoptout. By using the site, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described here. Furthermore, you agree to the terms of use of Google.
10. USE OF FACEBOOK “LIKE” BUTTONS
Our Internet site uses social plugins (“plugins”) of the facebook.com social network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are also branded with a Facebook logo or by the wording “Facebook Social Plugin”.
If you open a page of our website containing such a plugin, your Internet browser then establishes a direct link with the servers of Facebook. The contents of the plugin are directly transmitted by Facebook to your Internet browser and are integrated into the web page by the latter.
Thanks to the integration of plugins, Facebook is informed that you have opened the relevant page of our website. If you are logged in to Facebook, it can attribute your visit to our site to your Facebook account. If you interact with the plugins, e.g. by clicking on the “Like” button or by entering a comment, the corresponding information is sent directly by your Internet browser to Facebook and stored at this location.
To know the objective and scope of the collection, processing and use of data by Facebook as well as your rights in this area and the possibilities of setting your parameters to protect your privacy, please consult the information provided by Facebook concerning data protection.
If you do not want Facebook to collect data about you while you visit our website, you must log out of Facebook before opening our web site.
Even when you are not logged in to Facebook, data are sent to Facebook by websites containing active elements of Facebook. Each time that the website is visited, Facebook installs a cookie that is valid two years and which contains a tag. Given that your Internet browser sends the cookie without asking you at every link with a Facebook server, Facebook can in principle establish a profile indicating the web pages visited by the user corresponding to the tag. It is therefore quite possible to later match this tag with a specific person – e.g. if you subsequently log in to Facebook.
If you do not want Facebook to collect data about you via these cookies, you can activate the function “block third party cookies” in the settings of your Internet browser. In this case, the Internet browser does not send cookies to the server when third party content is integrated on the site. With this configuration, however, it is possible that some other interactive features – in addition to the “Like” button – no longer function properly.
11. RIGHT OF ACCESS AND RECTIFICATION
In compliance with the federal law on data protection, you have a right of access, opposition and rectification of personal data concerning you.
Accordingly, you have the right to demand that any inexact, incomplete, misleading or out-of-date information about you be rectified, completed, clarified, updated or deleted.
You may exercise this right at the following address: contact@clinik.ch.
12. LEGAL BASIS
The present privacy statement is exclusively based on the federal data protection act (LPD).
13. CONTACT / CUSTOMER SERVICE
For any information, you can send us your request directly to contact@clinik.ch.